THABTO - Terms

Your order is accepted subject to our conditions of sale current as at the date of the order. If you have any queries regarding these terms, your rights as a customer or your order please contact us: hello@thabto.co.uk

Unless stated otherwise, the delivery costs are stated at time of purchase. THABTO LTD are able to arrange carriage of goods to most international addresses and will always seek to use the most cost effective service insofar as this does not affect quality of service. For international orders carriage costs will be agreed with the customer in advance. Items may not always be delivered on weekends. Please allow up to 14 working days for international delivery. We will confirm receipt of your order by email. At peak periods dekiveries may take slightly longer. 

If you are not entirely happy with your purchase you may return it to us within 30 days of your order date for an exchange or refund. All goods returned must be as new, unused and in their orignal packaging. Upon return the goods will be inspected and a refund made within 14 days (excluding original delivery charge). 

Please report any damages or non-delivery immediately via email with photos - No complaints for transit damage can be considered unless made in writing within 30 days of your order date. Any claim for damaged or defective goods can only be entertained if the goods are returned to THABTO LTD in their original packaging to ensure sufficient protection in transit. THABTO LTD will as far as possible endeavour to ensure that all goods supplied are safe and compliant with any relevant standards with regard to the specific intended and stated use for the goods. THABTO LTD cannot be held responsible for defects arising from misuse or mishandling of goods. Any fault or damage to the goods supplied should be reported to THABTO LTD immediately. The Customer will indemnify and keep indemnified THABTO LTD against all claims, proceedings, costs and expenses in connection with any third party claim based upon the mis-use of goods or any allegation that the safety of the Goods (or materials or components comprised within the Goods or any goods in which the Goods are incorporated) is not such as persons are generally entitled to expect, save where such deficiency in their safety was present at the time the Goods were dispatched to the Customer or its agents by THABTO LTD or its agents. THABTO LTD are responsible for ensuring that goods are adequately packaged for safe transportation of goods supplied. Where applicable the Customer is responsible for ensuring the safe onward transportation where THABTO LTD are delivering to any central distribution centre, holding warehouse or other such building, where the items will be split and transported onwards. THABTO LTD does not guarantee that any individual item’s packaging will be sufficient for onward transportation unless a specific agreement has been made when the contract is agreed. THABTO LTD reserve the right to make additional charges where such a requirement becomes apparent at a later stage. 

All products supplied to the Customer by THABTO LTD, shall remain the sole and absolute property of THABTO LTD, both in law and equity until the Customer shall have paid to THABTO LTD the agreed price, together with the full price of any other products supplied by THABTO LTD, pursuant to any other contract between them. The Customer’s right to possession of the products shall cease if it does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up (or in case of a person or firm commit an act of bankruptcy). Notwithstanding the retention of property by THABTO LTD in accordance with the above provisions, all products supplied by THABTO LTD shall be at risk of the Customer as soon as they are delivered to the Customer’s premises or otherwise to order. The Customer shall hold any proceeds of sale as a fiduciary until its account with THABTO LTD is settled. Customer accounts Applications for credit accounts will considered only if accompanied by acceptable trade references. To apply for an account please contact our sales team: trade@thabto.co.uk. Initial Orders will be accepted strictly on a proforma basis. 

These terms are variable and subject to change without notice and THABTO LTD reserve the right to vary these terms from time to time as we see fit. Furthermore these terms may be withdrawn without notice and may vary from contract to contract. A written copy of our current terms is available upon request.